I was. It was amazing to me all of the companies that I’m just going to have to stop doing business with. Harsh? Perhaps. I’m only one person, I get that. But change has to start somewhere. I can’t sit by and support a company that doesn’t want to support it’s customer base. I’ve dropped my cable company (twice) and good customer service to me is when I can understand the person on the other end, yeah that’s horrible I know. There are a lot of things that I don’t understand about this new trend. I get the reasons…it’s cheaper. With all of this cheapness going around with companies that most of us do business with on a daily basis shouldn’t the price of these goods and services also be going down? I’m just sayin’. I hear people complain all of the time that they had to call their (insert service provider here) and it was so frustrating to talk to someone in India who sounded like they were reading a script, and then when low and behold they couldn’t answer the question it had to go to “level 2 technical support” and they still couldn’t answer the question and if they did they couldnt’ be understood. I know it doesn’t happen like that each and every time but poll some friends and family and ask them about their experiences that they have had with India call centers. Let me know what they say. So I am going to embark on a little journey of exploring how America is being outsourced. Feel free to play along and join me. I probably won’t always be politically correct, but I sure will try my best to be factually correct. With the upcoming election I might even get into some politics…maybe.
March 21, 2008...2:34 am
Were you surprised?
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1 Comment
March 22, 2008 at 5:44 am
I had a bad customer service experience just today, with Sprint. Whenever I call there, I get someone who cannot speak English well enough for me to understand it, and worse, they can’t understand me either. It’s quite annoying, I have to say.
I’m going to be looking for another cell provider which does not outsource its customer service. They are putting a price on how much they are willing to pay for customer service, whereas I’m putting a price on my wasted time and my aggravation when I need customer service. Though I have been with them for years, it’s not worth it to me.